The Tickets system is the official channel for getting help from the staff team. Use it whenever you encounter a problem that cannot be resolved in-game or through basic help channels.
When to Use a Ticket
| Situation | Use a Ticket? |
|---|
| In-game bug or glitch | Yes |
| Shop purchase not received | Yes |
| Account issue | Yes |
| Reporting another player | No - use Complaints instead |
| Appealing a ban | No - use Unban Requests instead |
| General question | Only if helpers cannot assist |
Ticket Categories
| Category | Use For |
|---|
| Game Issue | Bugs, glitches, broken mechanics, lost items |
| General Issue | Account, character, or technical problems |
| Shop Issue | Missing premium purchases, payment problems |
Opening a Ticket
Click Create Ticket and fill in:
- Category - Select the most relevant type
- Subject - A short, clear summary of your issue
- Description - Full details of what happened, when, and any relevant context
Be as specific as possible. Include your character name, the approximate date and time, and any steps that led to the issue.
Tracking Your Ticket
All your tickets appear in the list with their current status:
| Status | Meaning |
|---|
| Open | Ticket received, awaiting staff review |
| In Progress | A staff member is actively working on it |
| Closed | The issue has been resolved or the ticket was declined |
Ticket as Admin
If your account has admin privileges, you can view all tickets on the server, not just your own. Admins can assign tickets to themselves and update their status.
Response times vary. Check Discord for any announcements about staff availability. Spam tickets or duplicates may be closed without a response.
